Terms & Conditions
SHIPPING: At this time we only ship within the continental USA. We offer two options for shipping.
1- $11 (eleven dollars) USPS flat fee shipping. We refund shipping overages above $2.50.
2-$5 (five dollars) "meet up" delivery if you live within 15 miles of our zip code. Please contact us to schedule a place and time to meet.
***We DO NOT open our home to "drop in" customers. For safety reasons, all meet up deliveries will be in public locations at reasonable hours.***
SHIPPING TIME: Once an item leaves our location, we have no control on shipping times.
ORDER PROCESSING: Please allow 3-5 business days* for your order to be processed. Orders are processed AFTER payment is received.
*business days are M-F excluding holidays.
HOURS & CLOSINGS: We process and ship orders Monday - Friday excluding holidays* and USPS closings.
*Good Friday, Easter Monday, Memorial Day, Independence Day, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, Christmas Day, News Years Eve, New Years Day
DAMAGE POLICY: We strive to package all of our shipped products as if they need to survive a "major incident". If your item arrives damaged due to our negligence, please contact us immediately so we can rectify the problem.
REFUNDS/RETURNS/EXCHANGES: If your items are damaged please contact us immediately. Refunds, returns, and exchanges are at the discretion of The BodyCare Store. Due to the nature of the product, refunds, returns, and exchanges are limited to damaged items. We will not refund/return/exchange items due to:
* batch variation
* dislikes of color or scent
*allergy or sensitivity to ingredients
BATCH VARIATIONS: All of our products are 100% handcrafted. Each batch is unique and may vary from previous batches in color and style. We aim to properly represent each product; however, the product you receive may vary slightly from what is shown. No refunds/returns/exchanges due to batch variation.
INGREDIENTS: ALL ingredients are listed on items for sale. It is the customer's responsibility to ensure there are no allergy/sensitivity issues. If this is your first time using the product, please do a small skin patch test. No refunds/returns/exchanges due to ingredient allergy/sensitivity.
PAYPAL: Paying by E-check through PayPal takes additional time. Your order will be processed once payment is received.
WARNINGS & CAUTIONS:
*Use care when entering and exiting the tub or shower.
*Oils contained in product can make bath tub slippery.
*Excessive use or prolonged exposure may cause irritation. Discontinue use if rash, redness, or itching occurs. Consult your physician if irritation persists.
*If pregnant or lactating, please consult your physician before using our products.
*For external use only.
*Avoid contact with eyes.
*While products contain skin safe colorants, they may cause discoloration.
* To avoid tub discoloration, we recommend starting with a clean tub/shower free of any soap scum or residue buildup. Do not allow colorants or botanicals to dry in the tub. Doing so runs the risk of staining/discoloring your tub.